Great customer service!We live in Keizer OR and we called on this coach as soon as we seen it on their website, my husband spoke to Jessica and wanted to make sure someone did not sell this coach out from under us and what can we do to make sure that doesn’t happen. Jessica assured him that he has the coach no one is going to take it from us , we had to mail them a check for a deposit but they held it until they received our deposit, she came and picked us up at our Motel the next day and took us to the dealership what a great experience and great customer service. Once we got there and seen the coach then proceeded to the finance Gal her name was Rachel she was awesome, funny and a great personality. She also loaned her Mercedes to us so we can run to the store and get a few things before heading out to Keizer OR , we honestly can’t think of a better place to buy a coach from. We recommend checking out Dylans RV in New Jersey if you want Great customer service!!! Love you guys!! Gary & Judy Wargnier - Judy from Keizer, OR
2015 Dynamax Super CThe whole experience was great, Mark and Rachael went out of their way for me. Even still when I have a question (I have many as this is my first RV) Mark responds promptly. - Frank from Englishtown, NJ
One of The BestHaving been a camper all my life, from tent to Class A, I can say, with fidelity, that Dylan's RV Center is one of the best dealerships I have encountered in the last half century. Just purchased -- my sixth (6th) class A..
Salesman Mark Major was the kind of guy everyone would like to have as a sales rep. He had an easygoing non-dominating, no "bull-feathers" approach to introducing us to the RVs that were available for our consideration. He knowledgeably explained the myriad features on the vehicle in which we were most interested and professionally performed the orientation session on the day of delivery. If he didn't know something, he simply asked for on-the-spot assistance from other members of the Dylan's team to avoid any transfer of misinformation. It is now over a month since I first made Mark's acquaintance and he is still answering, or finding answers to, little issues we are having with our "new"coach.
Manager David Pancrazio and I came to closure and shook hands on the money matters in less than 10 minutes. This transaction timing was a tribute to the fact that David is able to ascertain the character of his potential customer and adjust/respond accordingly. I was impressed with his sincerity and honesty and pleasing sense of humor.
And, then there was Rachel Bromley, aka the Finance Lady. It was a pleasure to deal with someone (in the world of forms on top of forms on top of more forms with equal amounts of signatures) who explained each form and reason for signatures in brief common terms. She knew her role well and graciously completed all of the follow-up work necessary to bring "the deal" to fruition.
Dylan's RV Center is truly an RV Dealer [in New Jersey] That Cares
- Woodrow from Mount Joy, PA
1st Class ProgramNever having owned an RV of any kind, we visited Dylan's in Jan '20, left w/an executed Agreement of Sale, and took delivery of our new Kountry Star in April. We revisited in June w/minor punch list items and to address minor loose ends that were a result of COVID/production related issues. Our experience w/Dylan's has been outstanding! Mark in sales, Jeff in service, Rachel in accounting, and Steve being the owner have all made us feel welcomed, been most accommodating, and been eager to make sure we are pleased w/both their product and their level of service.....and we have! Mark Major has been especially patient w/our questions and eager to make sure we have been comfortable w/the buying process and ownership experience.
We highly recommend Dylan's. This is the company offering superior knowledge of their product, service to support their clients, and an attitude of striving for whole-hearted customer satisfaction. - Michael from Bethany Beach, DE
Anthony pirillo was awesomeThe salesman Anthony was extrodinary very knowledgeable and even checked up on us a couple days later. Rachel in finance was excellent - George from Glassboro, NJ
fair and accommodatingI am a fairly demanding, but fair person. I am also a bit OCD. With that being said, my experience with Dylan's was exactly as advertised (and researched) throughout my shopping, negotiating, and purchasing experience. The fact that we are/were dealing with COVID-19 during this whole process made this all the more pleasantly surprising. -- Dave has been fair and accommodating to all my concerns and requested add-ons, and he has been very responsive to my text messages at all hours of the day. He is my go-to guy for everything I need with regard to my motorhome. Rachel is an absolute whiz with financing and making the numbers and terms exactly what we wanted. She was also very easy to call and communicate with. Jeff is the man, simple as that. He, like myself, enjoys figuring out solutions to problems and making lives easier through innovation and technology. Great guy to talk to, and great guy overall. If you need an idea man, talk to Jeff. -- I did a ton of research over several years prior to purchasing my Class C Diesel motorhome, and I recommend each of you do the same. Almost as importantly, make sure you find a dealer with the reputation to match, because they will be the ones helping (or not if you choose a bad one) you to resolve all your issues. Dylan's RV is highly recommended, and as long as they continue to operate as they have I will continue to recommend them to anyone. - Derrick from Egg Harbor Township, NJ
Enjoyable ExperienceJim Rush was very professional and knowledgeable throughout our entire purchasing process. Would definitely recommend Jim to anyone thinking of buying an RV - Mike from Evesham, NJ
Outstanding ServiceI jumped in with both feet and purchased a new, 40’ Renegade Verona as my first RV. My sales rep, Jim Rush, could not have been more helpful. What I liked most was his honesty - Jim from Fairfield, CT
Relationship BuilderOur salesman, Mark Major, went above and beyond to ensure that we understood the coaches we were comparing and I have no doubt that we will have a long and lasting relationship with Mark and Dylans. - Julie from Sugarloaf, PA
Relaxed no pressure buying experienceJim Rush is very knowledgeable and gave us a relaxed experience. Our favorite part was, no up sale and he was honest about the entire process. More than anything we appreciate the honesty and flexibility - Ralphie from Perth Amboy, NJ
Happy with our purchase!Our product specialist Jim Rush was a pleasure to work with. There were no surprises. Rachel in finance was extremely helpful. We highly recommend working with Dylan's RV to all of our friends. We had a great experience! - Jim from Stockton, NJ
Excellent experienceHey everyone at Dylans! The Berkshire is running great and a dream to drive cross country. - Mike
IncrediblePhenomenal service department. I took my motor home in last Monday with some major repairs and 3 days later it's done. These guys are incredible. Not only do they sell incredible RVs....they know what they sell. - Edward
Highly RecommendJust had our RV serviced. The experience was the best from the time we walked in the building. Job was completed when promised. The repairs were explained by our tech. This is definitely a top notch service center they care about the customer regardless of where you purchased your unit. They are always professional, I recommend this dealership very highly. - Charles
Very professionalThe staff at Dylans RV Center was excellent. Our salesman Jim was very helpful, called a couple days after we brought our rv home to ask how was the trip home. Our "tour guide" Jeff answered all our questions and took his time explaining things. Rachel, the financial manager, was so personable and easy to talk to. I spoke to Deb from the service dept, on the phone and she too was very pleasant. We would certainly recommend Dylans RV Center. - Kathy
Thank YouJust came to Dylans rv service center and Dylan's couldn't have been more helpful. Found out my leveling jack motor was bad and they took care of the issue asap by ordering a new motor and will have the new one installed this week before my wife and I go camping. Dylan's also took care of other issues that they found which was awesome. Korinne took care of me by getting me in on really short notice. Excellent people and a excellence service center. Thank you guys. - Paul
Wow!Wow if u have not made it to the RV show....HURRY DYLANS has by far the BEST in show!!!!....and after a year they still know who I am....wow service and sales.....best combo in NJ....This is my 8th RV....this is the only place to buy an RV - Jay
Very helpfulAbsolutely love this place. The staff is amazing and so helpful and friendly. A girl named Rachele helped us out and she was very knowledgeable and anticipated all our needs. Would definitely recommend you go there above anywhere else! - Tiny
Very HappyPicked up my motor home this morning. Jim is incredible, he is extremely competent and a pleasure to deal with. He treated our coach like his own and fixed all of the warranty work in a timely manner. Thank you Jim you're the best. Everyone was very nice and helpful. Thank you again. - Sheri
Thank YouOh my, we are SO grateful for Dylan's RV Service department!!!! After an extremely horrible experience with another RV service business in South Jersey, we were very hesitant to trust anyone. My hubby came across Dylan's. We have had them do several repairs on our rig and are VERY happy and satisfied with their work. The office and shop staff are the absolute best!!! They have honored all price and time frame quotes. The office staff kept us up to date on the work being done. We have an older A Class, and will continue to use Dylan's for all of her needs!!! Thank you Dylan's!!!! - Darlanne